Loss of events for multiple customers in US on 17th and 18th October

Incident Report for Adaptavist Cloud Apps

Resolved

We have identified that one of the services in the US froze between 19:26 and 19:35 UTC on Oct 17 and between 16:10 and 16:33 UTC on Oct 18, losing a portion of the events affecting a few customers.
Posted Oct 20, 2026 - 01:27 UTC
This incident affected: ScriptRunner (ScriptRunner for Jira Cloud).