Minor Service Outage
ScriptRunner for Jira Cloud Operational
ScriptRunner Service Operational
Enhanced Search for Jira Cloud Operational
Enhanced Search Services Operational
ScriptRunner for Confluence Cloud Operational
ScriptRunner Service Operational
Third-Party Services Partial Outage
Atlassian Jira Cloud Operational
Elastic Cloud (Elasticsearch) Operational
Datadog API Operational
AWS ec2-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS route53 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS sns-us-west-2 Operational
AWS sqs-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS elb-us-west-2 Operational
Atlassian Developer Jira Cloud APIs Operational
Atlassian Developer App listings Operational
Atlassian Developer Evaluations and purchases Operational
Atlassian Developer Search Operational
Atlassian Developer User APIs Operational
Atlassian Confluence Cloud Operational
Jira Core Search Operational
Jira Core Notifications Operational
Jira Core Viewing content Partial Outage
Jira Core Marketplace Operational
Jira Core Authentication and User Management Operational
Jira Core Create and edit Operational
Jira Core Administration Operational
Jira Service Desk Authentication and User Management Operational
Jira Service Desk Service Desk Web Operational
Jira Service Desk Service Desk Portal Operational
Jira Software Administration Operational
Jira Software Authentication and User Management Operational
Jira Software Marketplace Operational
Jira Software Notifications Operational
Jira Software Viewing content Partial Outage
Jira Software Search Operational
Jira Software Create and edit Operational
Confluence Administration Operational
Confluence Comments Operational
Confluence Marketplace Apps Operational
Confluence Search Operational
Confluence View Content Operational
Confluence Notifications Operational
Confluence Authentication and User Management Operational
Confluence Create and Edit Operational
LaunchDarkly Streaming API Operational
LaunchDarkly API Operational
LaunchDarkly Feature flag CDN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
ScriptRunner Mean Request Latency
Fetching
ScriptRunner Mean Script Execution Time
Fetching
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021
Resolved - We can confirm that the ScriptRunner service now appears to be stable again and we believe that the issue is now resolved.
Jan 26, 13:53 UTC
Monitoring - We can confirm that we have deployed a fix to resolve the java.util.concurrent.TimeoutException and will continue to monitor this.
Jan 25, 11:02 UTC
Update - We are continuing to work on a fix for this issue and will update here once this fix has been deployed.
Jan 22, 15:41 UTC
Identified - We have identified the root cause of this issue are currently working on a fix for this issue and will update here once this fix has been deployed.
Jan 20, 12:17 UTC
Update - We are contiuning to investigate what is causing the java.util.concurrent.TimeoutException exceptions and will provide a further update here once we have diagnosed the cause of the issue.
Jan 20, 09:38 UTC
Update - We are contiuning to investigate what is causing the java.util.concurrent.TimeoutException exceptions and will provide a further update here once we have diagnosed the cause of the issue.
Jan 19, 16:39 UTC
Investigating - We are currently aware of an issue where some scripts will not run and will fail with a java.util.concurrent.TimeoutException.

We are investigating what is causing this issue and will provide any further updates here as we have them.
Jan 19, 15:01 UTC
Jan 25, 2021
Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021
Jan 21, 2021

No incidents reported.

Jan 20, 2021
Jan 19, 2021
Resolved - We can confirm that the ScriptRunner service now appears to be stable again and we believe that the issue is now resolved.
Jan 19, 14:13 UTC
Monitoring - We have identified the cause of the issue as a small issue in our service and we have deployed a change which we believe will now resolve this issue and cause scripts to run as expected.

We will continue to monitor this issue to make sure the service remains stable.
Jan 19, 09:13 UTC
Investigating - We are aware of this issue since Jan 18th, 2020 which is causing scripts not to be run as expected.

We are currently investigating the cause of this issue and we will provide a further update once we diagnose the issue.
Jan 18, 21:16 UTC
Jan 18, 2021
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - We can confirm that our monitoring now indicates that scripts are starting to run as expected and we now believe that this issue has been resolved.
Jan 13, 10:59 UTC
Update - We are continuing to monitor for any further issues.
Jan 13, 09:53 UTC
Monitoring - We have restarted our services which is now causing scripts to run as expected again and we are continuing to monitor the incident.

We can confirm that as all scripts are processed again now their will a delay whilst scripts are processed.
Jan 13, 09:48 UTC
Investigating - We are aware of this issue since Jan 12, 2020 which is causing scripts not to be run as expected.

We are currently investigating the cause of this issue and we will provide a further update once we diagnose the issue.
Jan 13, 09:27 UTC