Slow responses from REST API requests
Incident Report for Adaptavist Cloud Apps
We have released fix and now all is working as expected.
Posted Aug 21, 2018 - 15:17 UTC
Today we are releasing changes to some customers to alleviate the problem.
Posted Aug 21, 2018 - 08:25 UTC
We are in the process of re-implementing the affected part of our system to work around the problem.
Posted Aug 17, 2018 - 13:22 UTC
Morning - we are now continuing our investigation into the long REST API request times.
Posted Aug 16, 2018 - 07:33 UTC
Unfortunately our changes have not made the improvements we desired. We'll continue investigating this problem tomorrow.
Posted Aug 15, 2018 - 21:43 UTC
We have successfully deployed one set of changes to remove the delay in processing REST API calls from customer scripts and are deploying another change to remove the delay when our services make requests to Jira Cloud.
Posted Aug 15, 2018 - 21:07 UTC
We are releasing a new set of changes that should mitigate the problem of REST API calls taking a long time. We'll post back here when that change has been released.
Posted Aug 15, 2018 - 20:09 UTC
We are still seeing the same long request time problems in our latest release. We'll continue to investigate and release any new fixes that we uncover as the day continues.
Posted Aug 15, 2018 - 16:25 UTC
The temporary workaround has not yet been released because of automated test failures. We are working to fix the relevant tests in order to release the change as soon as possible.
Posted Aug 15, 2018 - 14:02 UTC
We have found the root cause of the problem and a temporary workaround which we will release shortly which we investigate a long-term fix.
Posted Aug 15, 2018 - 10:24 UTC
We are aware of a problem where some REST API calls are returning very slowly - taking roughly 15 seconds. We are investigating the cause of this problem and are working to find a fix. If you need an immediate work-around, try using the built-in Java HTTP client instead of the Unirest client that we bundle into all scripts.
Posted Aug 15, 2018 - 08:42 UTC
This incident affected: ScriptRunner for Jira Cloud (ScriptRunner Service).