ScriptRunner user interface is loading as expected for all customers after an update was rolled out starting on Friday July 25th.
Posted Jul 28, 2025 - 08:47 UTC
Monitoring
We have a new minor version upgrade of the app rolling out via Atlassian's Marketplace and affected customers should see the issue automatically rectifying. If you require access to ScriptRunner urgently you can expedite the update by navigating to Apps -> Manage Apps and clicking the update button on the ScriptRunner listing.
Posted Jul 25, 2025 - 11:54 UTC
Identified
We have identified the issue, and we are working on rolling out a fix. Affected customers are still not able to access ScriptRunner's user interface but background scripts are working as expected.
Posted Jul 25, 2025 - 11:10 UTC
Investigating
ScriptRunner and Enhanced Search are not laoding on customer instances and customers cannot access the user interfaces. This affects the UI but background processes like Script Listeners, Post Functions, and fylter syncing continue to work normally.
Posted Jul 25, 2025 - 09:44 UTC
This incident affected: ScriptRunner (ScriptRunner for Jira Cloud, Enhanced Search for Jira Cloud).