Missing Scheduled Scripts for Jira/Confluence customers

Incident Report for Adaptavist Cloud Apps

Resolved

This incident has been resolved.

Posted Dec 23, 2022 - 16:03 UTC

Update

We have a confirmation that the backup for impacted customers has been successfully restored. we are marking this issue as resolved.

For any further questions or concerns please raise a ticket at: https://productsupport.adaptavist.com/servicedesk/customer/portal/23

Posted Dec 23, 2022 - 16:02 UTC

Monitoring

We have restored the backup data for impacted customers and monitoring the status at the moment.

Posted Dec 22, 2022 - 23:06 UTC

Update

We are still working on restoring the scheduled scripts for impacted jira customers

Posted Dec 22, 2022 - 15:48 UTC

Update

We are still working on restoring scripts for affected Script runner jira customers.

Posted Dec 21, 2022 - 20:18 UTC

Update

We have identified that there are no Script Runner Confluence customers affected. We are still in process of restoring the data

Posted Dec 21, 2022 - 18:14 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 21, 2022 - 17:47 UTC

Identified

We have identified the potential impacted customers list and in process of recovering the data if any. Meanwhile for any help please reach out to us via our customer support portal

Posted Dec 21, 2022 - 17:46 UTC

Update

There is a possible loss of scheduled scripts data for clients who tried to create/update/delete scheduled scripts between Dec 12th and Dec 13th. Impacted clients may see missing scheduled scripts on their jira/confluence instances. We are investigating on impacted customers and would be restoring the lost data shortly

Posted Dec 21, 2022 - 04:43 UTC

Investigating

We are currently investigating this issue.

Posted Dec 21, 2022 - 04:40 UTC

This incident affected: ScriptRunner for Jira Cloud (ScriptRunner Service) and ScriptRunner for Confluence Cloud (ScriptRunner Service).