Standalone Enhanced Search Outage

Incident Report for Adaptavist Cloud Apps

Resolved

We have now deployed a fix which we can confirm resolves this issue.

We apologise for any inconvenience that this issue has caused.
Posted Oct 14, 2020 - 15:19 UTC

Update

We are still in the midst of deploying a fix to mitigate this issue. We will provide a further update once a fix for this issue has been deployed.
Posted Oct 14, 2020 - 13:56 UTC

Identified

We can confirm that we have now identified the cause of this issue and that we are currently working on deploying a fix to mitigate this issue.

We will provide a further update once a fix for this issue has been deployed.
Posted Oct 14, 2020 - 11:25 UTC

Update

We are continuing to investigate this issue.
Posted Oct 14, 2020 - 11:01 UTC

Update

We are continuing to investigate this issue.
Posted Oct 14, 2020 - 11:00 UTC

Update

We are continuing to investigate this issue.
Posted Oct 14, 2020 - 09:47 UTC

Investigating

We are currently investigating an issue with our Enhanced Search which is causing an outage and the services not to run as expected since around 09.45 am BST
Posted Oct 14, 2020 - 09:44 UTC
This incident affected: ScriptRunner (Enhanced Search for Jira Cloud).