This incident is now resolved, escalation service scripts configured to run as the addon user will now be working again
Apologies for the inconvenience caused
Posted Nov 11, 2024 - 11:09 UTC
Update
We've further identified that this problem only affects Escalation Scripts configured to run as the ScriptRunner Add-on user. That means this incident did not affect ScriptRunner for Confluence Cloud.
Posted Nov 11, 2024 - 11:04 UTC
Monitoring
We have now released a fix and are monitoring the issue
Posted Nov 11, 2024 - 10:42 UTC
Update
This has been affecting customers since Thursday November 7th at 12:05 UTC
Posted Nov 11, 2024 - 10:34 UTC
Update
We're currently rolling out a fix for this issue
Posted Nov 11, 2024 - 10:34 UTC
Identified
We've identified an issue where escalation services and cql jobs are failing to run for some customers
We are working on a fix now, apologies for the inconvenience caused