Some customer scripts failed to execute in US region

Incident Report for Adaptavist Cloud Apps

Monitoring

All scripts are now running as normal.
We've implemented a fix that improves our fallback behaviour in the distributed cache system.

Posted Dec 30, 2025 - 12:33 UTC

We have identified the issue and we are deploying a patch

Posted Dec 30, 2025 - 09:58 UTC

A minority of customer scripts didn't run in the US region.
This occurred between 12:30 and 16:30 on 29th December.

Posted Dec 29, 2025 - 12:30 UTC

This incident affects: ScriptRunner (ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud).