Script executions that are run as addon user are failing

Incident Report for Adaptavist Cloud Apps

Resolved

Services are back to normal operations.
Posted Feb 26, 2025 - 09:59 UTC

Monitoring

We've deployed a stable version of the service. Scripts are running again and post functions can be edited and will execute correctly.
Posted Feb 26, 2025 - 09:38 UTC

Identified

We're redeploying a stable version of the affected service.
Posted Feb 26, 2025 - 09:31 UTC

Update

We are continuing to investigate this issue.
Posted Feb 26, 2025 - 09:30 UTC

Investigating

Script executions that should run as addon user are failing.

This affects post functions as well. Workflow rules like post functions, conditions and validators cannot be accessed for modification, and some of them are not running.
Posted Feb 26, 2025 - 09:07 UTC
This incident affected: ScriptRunner (ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud).