Unable to edit Post-Functions that use non-English letters

Incident Report for Adaptavist Cloud Apps

Resolved

We have seen no further issues since deploying the fix for this earlier on today so are now marking this issue as resolved.

Posted Nov 01, 2018 - 15:38 UTC

Monitoring

We believe our latest changes have finally resolved this problem. We will continue to monitor the situation and please get in touch directly on our support channels (https://productsupport.adaptavist.com/servicedesk/customer/portal/23/create/112) if your post-functions are not displaying correctly.

Posted Nov 01, 2018 - 10:57 UTC

Update

We are rolling out another change that we are confident will resolve this problem.

Posted Nov 01, 2018 - 10:21 UTC

Identified

We think we have identified the cause of the problems and are working on testing a fix.

Posted Oct 31, 2018 - 13:59 UTC

Update

We are still working to identify the cause of this issue and will post a further update once the cause of this issue has been diagnosed.

Posted Oct 30, 2018 - 15:59 UTC

Update

We're rolling out additional logging to help diagnose the problem. We'll post back here with an update as our investigation continues.

Posted Oct 26, 2018 - 09:56 UTC

Investigating

We are currently aware of problem editting post-functions that have been previously saved with non-English letters including, but not limited to European languages (é, ç, ü, ß, ¿, ¡ etc), Cyrillic, Chinese, Japanese, Korean and others. Workflow Post-functions are still being run, it is just not possible to edit them at this time.

Posted Oct 26, 2018 - 08:10 UTC

This incident affected: ScriptRunner (ScriptRunner for Jira Cloud).