Some Scripts are failing with a TimeOutException error

Incident Report for Adaptavist Cloud Apps

Resolved

We can confirm that the ScriptRunner service now appears to be stable again and we believe that the issue is now resolved.
Posted Jan 26, 2021 - 13:53 UTC

Monitoring

We can confirm that we have deployed a fix to resolve the java.util.concurrent.TimeoutException and will continue to monitor this.
Posted Jan 25, 2021 - 11:02 UTC

Update

We are continuing to work on a fix for this issue and will update here once this fix has been deployed.
Posted Jan 22, 2021 - 15:41 UTC

Identified

We have identified the root cause of this issue are currently working on a fix for this issue and will update here once this fix has been deployed.
Posted Jan 20, 2021 - 12:17 UTC

Update

We are contiuning to investigate what is causing the java.util.concurrent.TimeoutException exceptions and will provide a further update here once we have diagnosed the cause of the issue.
Posted Jan 20, 2021 - 09:38 UTC

Update

We are contiuning to investigate what is causing the java.util.concurrent.TimeoutException exceptions and will provide a further update here once we have diagnosed the cause of the issue.
Posted Jan 19, 2021 - 16:39 UTC

Investigating

We are currently aware of an issue where some scripts will not run and will fail with a java.util.concurrent.TimeoutException.

We are investigating what is causing this issue and will provide any further updates here as we have them.
Posted Jan 19, 2021 - 15:01 UTC
This incident affected: ScriptRunner (ScriptRunner for Jira Cloud).