We can confirm that the ScriptRunner service now appears to be stable again and we believe that the issue is now resolved.
Posted Jan 26, 2021 - 13:53 UTC
Monitoring
We can confirm that we have deployed a fix to resolve the java.util.concurrent.TimeoutException and will continue to monitor this.
Posted Jan 25, 2021 - 11:02 UTC
Update
We are continuing to work on a fix for this issue and will update here once this fix has been deployed.
Posted Jan 22, 2021 - 15:41 UTC
Identified
We have identified the root cause of this issue are currently working on a fix for this issue and will update here once this fix has been deployed.
Posted Jan 20, 2021 - 12:17 UTC
Update
We are contiuning to investigate what is causing the java.util.concurrent.TimeoutException exceptions and will provide a further update here once we have diagnosed the cause of the issue.
Posted Jan 20, 2021 - 09:38 UTC
Update
We are contiuning to investigate what is causing the java.util.concurrent.TimeoutException exceptions and will provide a further update here once we have diagnosed the cause of the issue.
Posted Jan 19, 2021 - 16:39 UTC
Investigating
We are currently aware of an issue where some scripts will not run and will fail with a java.util.concurrent.TimeoutException.
We are investigating what is causing this issue and will provide any further updates here as we have them.
Posted Jan 19, 2021 - 15:01 UTC
This incident affected: ScriptRunner for Jira Cloud (ScriptRunner Service).