This incident has been resolved. We'll be taking measure in the next weeks to address any further out of date query results due to this incident.
Posted Sep 15, 2022 - 19:01 UTC
Monitoring
We have released a fix for this issue. The fix will make sure that new updates to issues and comments and worklogs are accurately reflected in Enhanced Search queries, however we will need to do some follow up data cleaning to make sure older Jira updates (since 27th June) are also accurately reflected in query results.
Posted Sep 15, 2022 - 18:45 UTC
Update
We are still attempting to deploy our fix for the issue. We will update as soon as we confirm it has successfully deployed.
We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.
Posted Sep 15, 2022 - 17:52 UTC
Update
We are still attempting to deploy our fix for the issue. We will update as soon as we confirm it has successfully deployed.
We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.
Posted Sep 15, 2022 - 16:58 UTC
Update
We have prepared a fix for the issue and are in the process of deploying this to production. We will update again as soon as we confirm it has successfully deployed.
We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.
Posted Sep 15, 2022 - 16:23 UTC
Update
We have prepared a fix for the issue and are in the process of deploying this to production. We will update again as soon as we confirm it has successfully deployed.
We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.
Posted Sep 15, 2022 - 15:31 UTC
Identified
We have become aware of an issue that will have caused some issues to fail to synchronise since 27th June 2022. We have created a fix and will release this to production imminently. We are investigating the impact this has had on customers and will update with further information.
We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality.
Posted Sep 15, 2022 - 14:51 UTC
This incident affected: ScriptRunner (ScriptRunner for Jira Cloud, Enhanced Search for Jira Cloud).