Some customer scripts failed to execute in US region

Incident Report for Adaptavist Cloud Apps

Resolved

We have identified the issue and released a fix. Apologies for the inconvenience

Posted Dec 19, 2025 - 15:53 UTC

All scripts are back to running as usual. We have introduced changes to our distributed cache system and scaled up to improve the availability.

Posted Dec 19, 2025 - 12:00 UTC

Some customer scripts are not running in the US region.
This occurred between 19:00 and 21:50.

Posted Dec 18, 2025 - 19:00 UTC

This incident affected: ScriptRunner (ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud).