ScriptRunner Admin Pages Not Loading For Some Customers

Incident Report for Adaptavist Cloud Apps

Resolved

This incident has been resolved.
Posted Oct 12, 2026 - 13:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2026 - 13:42 UTC

Identified

We have identified the root cause, the issue only affects connect admin pages

We have identified the root cause: this issue only affects the Connect admin pages.

Workaround:
Please use the Forge ScriptRunner admin pages instead. You can access them via the Apps sidebar:
1. In the sidebar, select the top ScriptRunner app.
2. Look for the Forge admin pages, which feature a cog icon to the left of each page name.
Posted Oct 12, 2026 - 10:27 UTC

Investigating

We've identified an issue where admin pages are not loading for a subset of customers, we are investigating a fix for this now

Apologies for any inconvenience caused
Posted Oct 12, 2026 - 09:57 UTC
This incident affected: ScriptRunner (ScriptRunner for Jira Cloud, Enhanced Search for Jira Cloud, ScriptRunner for Confluence Cloud).