Requests to Atlassian REST APIs experiencing increased rate limiting

Incident Report for Adaptavist Cloud Apps

Resolved

Between 10:15 and 10:30 UTC, customers using ScriptRunner for Jira Cloud or Enhanced Search apps may have experienced increased rate limiting when accessing Jira REST APIs from their scripts, other automations or JQL searches. This was caused by a gradual release of Atlassian's new authentication mechanism for requests made as individual users. We rolled back the changes and apologise for any disruption.
Posted Jul 28, 2026 - 09:00 UTC