Update - Atlassian found a bug that was preventing the last used timestamp in Jira filters to be properly updated, and a fix should be deployed next week.
Apr 25, 2025 - 12:19 UTC
Monitoring - After releasing another potential fix, we are still observing an unusually high number of filter syncing timeouts. As our process relies on filter data provided by Jira for optimization, we are currently unable to implement an immediate alternative solution. To move forward, we are actively seeking further information from Atlassian to better understand the scope of the recent changes.

We appreciate your patience while we continue to investigate this matter. In the meantime, please remember that you can manually sync filters via the Enhanced Search page to obtain up-to-date results as a temporary workaround.

Apr 25, 2025 - 09:43 UTC
Investigating - We are seeing a higher number of filter syncing timeouts than before this incident was declared. We are investigating whether this is expected based on the increased number of filters that we are now syncing.
Apr 25, 2025 - 07:08 UTC
Update - We can see that filter syncing is operating again in all products in all regions. We were relying on data for when a filter was last used in Jira that is no longer being populated as expected. We have released a fix for this which means we will be syncing some filters that have not been used for over 30 days, where we were not syncing these before. We are seeing a small increase in the number of filters that are timing out during syncing in ScriptRunner Enhanced Search in both EU and US regions. If you notice this incident is affecting you, please contact our support so we can look into the specific circumstances of your instance and filters.
Apr 24, 2025 - 19:02 UTC
Update - Operations seem to be proceeding as expected so far. However, to ensure a complete resolution with an effective fix, we are awaiting further details from Atlassian about these recent changes that may impact our filter syncing process.

We appreciate your patience as we continue to monitor this issue.

Apr 24, 2025 - 18:58 UTC
Monitoring - After rolling back the recent changes to the jql-sync-scheduler repository, we are noticing an uptick in the number of filter sync requests. Consequently, you might experience a higher-than-usual volume of requests, as the system works to address the backlog.

We appreciate your patience and understanding as we continue to monitor and resolve this issue.

Apr 24, 2025 - 18:22 UTC
Update - The filter syncing failures mentioned in the last update are related to the latest changes that have been recently deployed in the jql-sync-scheduler repository.
Apr 24, 2025 - 17:06 UTC
Update - Upon further investigation, we have found out that all filter syncing is failing since 15:46 UTC.
Apr 24, 2025 - 16:55 UTC
Update - We have identified a change in a property we rely on to determine whether we need to sync filters or not. This is only affecting some customers, and your saved Enhanced Search filters may be showing out of date results.

We have identified a potential solution to fix the issue, which is currently being deployed to production.

As a workaround until the fix has been deployed, you can manually sync the filters via the Enhanced Search page to get up to date results.

Apr 24, 2025 - 16:50 UTC
Identified - We have identified a change in a property we rely on to determine whether we need to sync filters or not. This is only affecting some customers, and we are currently investigating how many are affected. Your saved Enhanced Search filters may be showing out of date results.

As a workaround, you can manually sync the filters via the Enhanced Search page to get up to date results. Apologies for the inconvenience.

Apr 24, 2025 - 15:28 UTC
ScriptRunner Degraded Performance
90 days ago
99.97 % uptime
Today
ScriptRunner for Jira Cloud Degraded Performance
90 days ago
99.92 % uptime
Today
Behaviours - ScriptRunner for Jira Cloud ? Operational
90 days ago
100.0 % uptime
Today
Enhanced Search for Jira Cloud Degraded Performance
90 days ago
99.95 % uptime
Today
ScriptRunner for Confluence Cloud Operational
90 days ago
99.97 % uptime
Today
ScriptRunner Connect Operational
90 days ago
99.99 % uptime
Today
Kolekti Operational
90 days ago
100.0 % uptime
Today
Content Formatting for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Wordocs Viewer Operational
90 days ago
100.0 % uptime
Today
Priority Pro Operational
90 days ago
100.0 % uptime
Today
Narus Operational
Board Export ? Operational
90 days ago
100.0 % uptime
Today
Time Tracking & Reporting ? Operational
90 days ago
100.0 % uptime
Today
Card Delete ? Operational
90 days ago
100.0 % uptime
Today
Daily Updates ? Operational
90 days ago
100.0 % uptime
Today
Due Next ? Operational
90 days ago
100.0 % uptime
Today
Threaded Comments ? Operational
90 days ago
100.0 % uptime
Today
Private Notes ? Operational
90 days ago
100.0 % uptime
Today
Upscale Operational
90 days ago
100.0 % uptime
Today
Hierarchy for Jira ? Operational
90 days ago
100.0 % uptime
Today
Workflow Steps for Jira Operational
90 days ago
100.0 % uptime
Today
Slack IntegratePlus for monday.com Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Atlassian Jira Cloud Operational
Elastic Cloud (Elasticsearch) Operational
AWS ec2-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS route53 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS sns-us-west-2 Operational
AWS sqs-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS elb-us-west-2 Operational
Atlassian Developer Jira Cloud APIs Operational
Atlassian Developer App listings Operational
Atlassian Developer Evaluations and purchases Operational
Atlassian Developer Search Operational
Atlassian Developer User APIs Operational
Atlassian Confluence Cloud Operational
Jira Core Search Operational
Jira Core Notifications Operational
Jira Core Viewing content Operational
Jira Core Marketplace Operational
Jira Core Authentication and User Management Operational
Jira Core Create and edit Operational
Jira Core Administration Operational
Jira Service Desk Authentication and User Management Operational
Jira Service Desk Service Desk Web Operational
Jira Service Desk Service Desk Portal Operational
Jira Software Administration Operational
Jira Software Authentication and User Management Operational
Jira Software Marketplace Operational
Jira Software Notifications Operational
Jira Software Viewing content Operational
Jira Software Search Operational
Jira Software Create and edit Operational
Confluence Administration Operational
Confluence Comments Operational
Confluence Marketplace Apps Operational
Confluence Search Operational
Confluence View Content Operational
Confluence Notifications Operational
Confluence Authentication and User Management Operational
Confluence Create and Edit Operational
LaunchDarkly Streaming API Operational
LaunchDarkly API Operational
LaunchDarkly Feature flag CDN Operational
AWS lambda-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS dynamodb-eu-west-1 Operational
AWS cloudwatch-eu-west-1 Operational
AWS sns-eu-west-1 Operational
AWS sqs-eu-west-1 Operational
AWS apigateway-eu-west-1 Operational
AWS kms-eu-west-1 Operational
Auth0 User Authentication Operational
Auth0 Machine to Machine Authentication Operational
Auth0 Multi-factor Authentication Operational
Auth0 Management API Operational
AWS sns-us-east-1 Operational
AWS lambda-us-east-1 Operational
Slack Apps/Integrations/APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 25, 2025

Unresolved incident: Unable to sync some filters due to change in behaviour of the "approximateLastUsed" property.

Apr 24, 2025
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.