Some customer scripts failed to execute in US region
Monitoring - All scripts are now running as normal.
We've implemented a fix that improves our fallback behaviour in the distributed cache system.
Dec 30, 2025 - 12:33 UTC
Identified - We have identified the issue and we are deploying a patch
Dec 30, 2025 - 09:58 UTC
Investigating - A minority of customer scripts didn't run in the US region.
This occurred between 12:30 and 16:30 on 29th December.
Dec 29, 2025 - 12:30 UTC
Uptime over the past 90 days. View historical uptime.
ScriptRunner Operational
90 days ago
99.96 % uptime
Today
ScriptRunner for Jira Cloud Operational
90 days ago
99.88 % uptime
Today
Behaviours - ScriptRunner for Jira Cloud Operational
90 days ago
100.0 % uptime
Today
Enhanced Search for Jira Cloud Operational
90 days ago
100.0 % uptime
Today
ScriptRunner for Confluence Cloud Operational
90 days ago
99.95 % uptime
Today
ScriptRunner Connect Operational
90 days ago
100.0 % uptime
Today
Kolekti Operational
90 days ago
100.0 % uptime
Today
Content Formatting for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Wordocs Viewer Operational
90 days ago
100.0 % uptime
Today
Priority Pro Operational
90 days ago
100.0 % uptime
Today
Narus Operational
Board Export Operational
90 days ago
100.0 % uptime
Today
Time Tracking & Reporting Operational
90 days ago
100.0 % uptime
Today
Card Delete Operational
90 days ago
100.0 % uptime
Today
Daily Updates Operational
90 days ago
100.0 % uptime
Today
Due Next Operational
90 days ago
100.0 % uptime
Today
Threaded Comments Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Upscale Operational
90 days ago
100.0 % uptime
Today
Hierarchy for Jira Operational
90 days ago
100.0 % uptime
Today
Workflow Steps for Jira Operational
90 days ago
100.0 % uptime
Today
Slack IntegratePlus for monday.com Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Atlassian Jira Cloud Operational
Elastic Cloud (Elasticsearch) Operational
AWS ec2-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS route53 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS sns-us-west-2 Operational
AWS sqs-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS elb-us-west-2 Operational
Atlassian Developer Jira Cloud APIs Operational
Atlassian Developer App listings Operational
Atlassian Developer Evaluations and purchases Operational
Atlassian Developer Search Operational
Atlassian Developer User APIs Operational
Atlassian Confluence Cloud Operational
Jira Core Search Operational
Jira Core Notifications Operational
Jira Core Viewing content Operational
Jira Core Marketplace Operational
Jira Core Authentication and User Management Operational
Jira Core Create and edit Operational
Jira Core Administration Operational
Jira Service Desk Authentication and User Management Operational
Jira Service Desk Service Desk Web Operational
Jira Service Desk Service Desk Portal Operational
Jira Software Administration Operational
Jira Software Authentication and User Management Operational
Jira Software Marketplace Operational
Jira Software Notifications Operational
Jira Software Viewing content Operational
Jira Software Search Operational
Jira Software Create and edit Operational
Confluence Administration Operational
Confluence Comments Operational
Confluence Marketplace Apps Operational
Confluence Search Operational
Confluence View Content Operational
Confluence Notifications Operational
Confluence Authentication and User Management Operational
Confluence Create and Edit Operational
LaunchDarkly Streaming API Operational
LaunchDarkly API Operational
LaunchDarkly Feature flag CDN Operational
AWS lambda-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS dynamodb-eu-west-1 Operational
AWS cloudwatch-eu-west-1 Operational
AWS sns-eu-west-1 Operational
AWS sqs-eu-west-1 Operational
AWS apigateway-eu-west-1 Operational
AWS kms-eu-west-1 Operational
Auth0 User Authentication Operational
Auth0 Machine to Machine Authentication Operational
Auth0 Multi-factor Authentication Operational
Auth0 Management API Operational
AWS sns-us-east-1 Operational
AWS lambda-us-east-1 Operational
Slack Apps/Integrations/APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 31, 2025

No incidents reported today.

Dec 30, 2025

Unresolved incident: Some customer scripts failed to execute in US region.

Dec 29, 2025
Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Some customer scripts failed to execute in US region
Resolved - We have identified the issue and released a fix. Apologies for the inconvenience
Dec 19, 15:53 UTC
Monitoring - All scripts are back to running as usual. We have introduced changes to our distributed cache system and scaled up to improve the availability.
Dec 19, 12:00 UTC
Investigating - Some customer scripts are not running in the US region.
This occurred between 19:00 and 21:50.
Dec 18, 19:00 UTC
Dec 18, 2025
Dec 17, 2025

No incidents reported.

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