Customers experiencing 500 Internal Server Errors

Incident Report for Adaptavist Cloud Apps

Resolved

The deployment has worked successfully. The system is performing as expected again.

Posted Sep 26, 2016 - 16:17 UTC

Monitoring

A fix has been deployed successfully, we are monitoring our systems to ensure the fix has worked.

Posted Sep 26, 2016 - 16:08 UTC

Update

We are in the process of deploying a fix for the problem to production.

Posted Sep 26, 2016 - 15:29 UTC

Identified

We have identified the problem as an internal cache that is caching error states when it shouldn't be.

Posted Sep 26, 2016 - 14:53 UTC